24/7 Moderation Team
Our expertise in ‘ONE WINDOW OPERATION’ or ‘ONE STOP SHOP’ is the key to your success! IC provides their TV channels/Radio stations clients with 2 type of Messages Moderation; first one is Auto Moderation and the second one is human live moderation using “Message Moderator Web interface” which provides a simple way to receive, view, save, delete, and reply to SMS messages received from viewers/listeners.Analyzing traffic trends such as message origination and termination by operator, peak traffic times, active link monitoring, hourly /daily/weekly/monthly views, global traffic, and traffic per country, error message reporting, and handset delivery notifications.
Features
- Manage incoming messages via a folder-based system: Raw (Inbox), Saved, Trashed, and Published
- Developed using AJAX ensures that numerous moderators sitting at different locations can quickly approve/disapprove messages
- Message filter prevents abusive messages from appearing on screens, Web, or billboards
- Adaptive algorithm ensures that the system learns and builds the library of inappropriate words and/or sentences
- Messages can be published to any third-party interface via an XML API (TV screen, Web site, billboard)
- Messages can be manipulated before publishing (deleting names or phone numbers)
- Moderators can post advertisement messages on to the live system that can generate user interest and increase participant interaction
- Ability to broadcast a reply to one, many, or all participants
- Comprehensive reporting means statistics can be viewed hourly, daily, weekly, monthly, or for selected periods (by folder or overall)
Benefits
- Versatile Web interface—easy to use in a live studio environment
- Management of inbound messages via Web functions and folders
- Publication to a third-party interface means messages can be edited and scrolled across screens, with additional messages added by the broadcasting company
- Choose which messages to reply to - some or all
- Words can be filtered out of messages, or messages can be edited individually
- Live reporting feature enables managers to stay up-to-date with how many people are responding to a show at any particular time
