Premium IVR Services
IVR stands for Interactive Voice Response system, which is a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information or enter data into the database.Integrated Communication’s (IC) Premium SMS service allows our clients to generate substantial revenue through Marketing SMS, Promotional and entertainments services .Our connectivity and international presence offers a wide range of Tariffs designed to suit your service requirements.
IC has Voice Broadcasting technology that can save time and expense required in setting up your own equipment. We can broadcast voice messages for you within minutes. We offer a complete premium or 800 number business opportunity. We have billing contracts with major telecommunication companies and a robust technical infrastructure in place to make your telephony project a success.
Our software development expertise ensure that we can develop tailor made complex telephony stand alone applications or integrate the telephony project with your back end applications.
IVR technology does not require human interaction over the telephone as the user’s interaction with the database is predetermined by what the IVR system will allow the user access to for example:
Banking industry uses IVR systems so that their customers can receive up-to-date account information instantly and easily without having to wait or speak directly to a person.
This technology is also used in many different sectors:
- Data Capture
- Competition Service
- Voting Services
- Content Download (Ring tones, logos , wallpaper ,games & video clips )
- Customer loyalty programs
- Announcements and notifications
- Special offer & incentives
- Survey & Invitations
- Voicemail and Auto Attendant
- Prepaid Services & Calling Cards
- Emergency Response
- Audiotex
- Customized Application
- Call and Contact Centers
- Status Messaging
- Remote working and mobile field force enablement
- Job tracking, including timing
- Remote data collection
- Supply ring tones & logos
- Broadcast information to subscriber database
Key Features:
Our project teams can deliver high-quality solutions to suit your exact needs from simple content delivery requirements to complex transaction processing or customer management solutions.IC offers all the standard benefits and features you would expect of a quality IVR service including:
- 24x7 availability
- Minimum drop calls
- Range of professional recording options from personal recordings to celebrity voices
- Multiple language/accent support
- Premium number support
- Rapid time to market solutions
